2019 — 2022
Vine Cliff Winery
DTC & Hospitality Manager
Owned wine club operations, hospitality, events, staff training, customer experience, and DTC improvements.
Systems. People. Outcomes.
Justin Chun
SaaS Implementation | Onboarding Project Management | DTC & eCommerce
I guide customers from transition to launch, adoption, and long-term success.
Career Journey
2022 — 2024
WineDirect
Project Manager
Led end-to-end onboarding projects from sales handoff through eCommerce launch for clients of varying complexity.
2024 — 2025
WineDirect
Enterprise Client Success Manager
Managed enterprise relationships, improved adoption, surfaced feedback, and supported long-term account success.
2025
Commerce7
Enterprise Relationship Manager
Managed 25–50 active migration and onboarding accounts during a merger-driven platform transition.
25–50Active Accounts
Managed concurrent migration and onboarding portfolios.
Sales → LaunchOnboarding Ownership
Guided clients from handoff through eCommerce launch readiness.
35%Net Membership Growth
Contributed to wine club growth through process and experience improvements.
Case Snapshot
Platform Migration
Structured client transitions with clear timelines, blocker tracking, expectation management, and launch readiness.
- Cross-functional planning
- Client communication
- Risk and blocker management
eCommerce Onboarding
Led clients from sales handoff through platform setup, training, status reporting, and successful eCommerce launch.
- Requirements and scope alignment
- Client training
- Launch preparation
Wine Club Growth
Improved DTC processes, member experience, events, and customer engagement while supporting measurable growth.
- Member account ownership
- Experience improvements
- Retention-oriented operations
Tools & Skills Constellation
SalesforceCRM & account management
HubSpotMarketing and customer workflows
Teamwork / BasecampProject tracking and delivery
JiraIssue tracking and internal coordination
IntercomCustomer communication
WineDirectDTC platform expertise
Commerce7eCommerce, migration, onboarding
Process OptimizationDocumentation, training, adoption
Customer Onboarding
Stakeholder Communication
Launch Readiness
Adoption & Retention
Experience
February 2025 — November 2025
Commerce7
Enterprise Relationship Manager
Owned post-sales through launch as the primary point of contact for migration and onboarding projects during a merger-driven platform transition.
September 2024 — February 2025
WineDirect
Enterprise Client Success Manager
Managed enterprise client relationships with executive and operational stakeholders to improve adoption, workflow usage, and account success.
March 2022 — September 2024
WineDirect
Project Manager
Led end-to-end onboarding projects from sales handoff through eCommerce launch, balancing timelines with shifting client priorities.
September 2019 — April 2022
Vine Cliff Winery
DTC & Hospitality Manager
Owned the wine club program, managed membership accounts, improved customer experience, led direct sales, events, and hospitality staff.
Let’s build what’s next.
I’m open to opportunities where implementation, onboarding, customer success, and operational clarity matter.